Mid-America Insurance Services, Inc.

CONTACT US

Mid-America Insurance Services, Inc.

203 Landmark Drive, Suite C
P.O. Box 8
Normal, Illinois 61761-0008
Phone: (309) 454-3667
Fax: (309) 888-4209

303 West Madison
P.O. Box 833
Pontiac, Illinois 61764-0833
Phone: (815) 842-3338
Fax: (815) 844-4432

Toll Free: (800) 453-3668

Web site: www.midamericainsurance.com
E-mail: wgray@midamericainsurance.com

Office Hours

Summer Hours, June 1 through Labor Day
8:00 AM to 5:00 PM - Monday through Thursday
8:00 AM to 12:00 PM - Friday, closed Saturday and Sunday

Labor Day through May 31
8:00 AM to 4:30 PM - Monday through Friday, closed Saturday and Sunday

After hours appointment available upon request.

CAREER OPPORTUNITIES

All resumes should be sent Personal and Confidential to Attention:

Wanda G. Gray
Mid-America Insurance Services, Inc.
P. O. Box 8, Normal, Illinois 61761-0008

CLAIM SERVICE SURVEY

Customer satisfaction is our number one goal. We appreciate your input in regard to your recent claim. Let me assure you that your feedback is confidential and will only be used to help us serve you better.

First Name *		Last Name *

Street Address

City		State		Zip Code

E-mail Address *

Contact Phone		How do you wish to be contacted?

Was your call handled courteously and efficiently by our staff?

Yes

How long did it take for the adjuster to contact you?

Did the adjuster clearly explain what was needed to be done to settle the loss regarding estimates, medical bills etc�

Yes

Any problems obtaining estimates?

Yes

If yes, please explain.

Do you feel he/she provided friendly, courteous and fair settlement of your claim?

Yes

Was payment made to you or the appropriate party in a timely manner?

Yes

If no, please explain.

Did someone from our office follow up with you within a week of your claim to make sure your claim was being handled to your satisfaction?

Yes

Could we have done anything to serve you better?

Would you feel comfortable in recommending our agency to your friends and family?

Yes

Comments

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